Hampton is a private, highly-vetted community for founders, entrepreneurs, and CEOs. Our community connects like-minded individuals who are passionate about building successful tech companies and fosters meaningful conversations, knowledge sharing, and networking opportunities.
We’re hiring a Digital Community Manager to join our team and play a pivotal role in nurturing and managing our Digital Community and connecting our members across platforms to ensure they are forming impactful and lasting relationships.
Hampton is home to some of the most impressive tech entrepreneurs in the world, and this is an opportunity to interact with and support them on a daily basis.
As the Digital Community Manager at Hampton, you will be responsible for leading valuable conversations across our private Slack community and making meaningful connections digitally and IRL. You will manage multiple channels and topics, introduce members to one another, check in with members to collect feedback, and manage the day-to-day operations of our Slack community.
You’ll work closely with the Hampton team to ensure that the community is vibrant, engaging, and serves as a valuable resource for our members. This is a remote position that requires exceptional communication skills, strong organizational abilities, and a deep understanding of online communities and tech entrepreneurship. This position reports to our Head of Community and Events.
Key Responsibilities:
- Lead and facilitate engaging conversations in different topic channels within the Hampton Slack community, maintaining quality of conversation and ensuring that discussions are informative and relevant.
- Foster a positive and inclusive community culture, encouraging members to share their knowledge, experiences, and perspectives, and facilitating connections between members to promote meaningful networking opportunities.
- Introduce members to one another and facilitate introductions based on shared interests, industries, or goals, helping members build meaningful relationships and connections within the community.
- Monitor and moderate the community to ensure that all interactions adhere to Hampton's community guidelines and policies, addressing any issues or concerns in a timely and professional manner.
- Collect feedback and insights from community members through surveys, polls, and other means, and provide regular reports to the Hampton team to inform community development and improvement strategies.
- Collaborate with the membership team to solve members requests, problems and their bespoke needs
- Create systems and processes that will allow us to scale our community while keeping a sense of intimacy and deep connection.
- Stay up-to-date with trends and best practices in online community management, tech entrepreneurship, and relevant industries to continuously improve the community experience for our members.
- Design and manage processes for help desk support, ensuring member issues are solved quickly.
Qualifications:
- Proven experience in community management, preferably in the tech industry or with professional communities.
- Passion for tech entrepreneurship/startups and a deep understanding of and empathy for the challenges and opportunities faced by founders and CEOs of fast-growing tech companies.
- Hospitality first approach to community building through thoughtful, warm and creative interactions
- Excellent organizational skills and ability to manage multiple tasks and responsibilities in a fast-paced environment.
- Experience creating systems and processes that enable scale
- Strong written and verbal communication skills, with the ability to engage and moderate conversations in a professional and inclusive manner.
- Ability to work independently and remotely, with a high degree of self-motivation and accountability.
- Marketing/writing background is a plus.
- Familiarity with Slack
If you are a highly motivated, organized, and community-minded individual with a passion for tech entrepreneurship, we would love to hear from you. Join us at Hampton and play a key role in fostering a vibrant and engaged online community of founders and CEOs.
