Hampton is a private network for high-growth founders and CEOs. Our community is made up of entrepreneurs who run tech-enabled companies with $3M+ in revenue. Our members are passionate about building successful tech companies and fostering meaningful conversations, knowledge sharing, and networking opportunities.
Ready to shape the future of entrepreneurial connection? At Hampton, we're revolutionizing how successful founders grow and learn from each other. Every month, we bring together some of the most dynamic entrepreneurs in tech for intimate, transformative conversations that drive both personal growth and business success. Our Core Groups have become the cornerstone of the Hampton experience, facilitating breakthrough moments and lasting connections that have helped launch new ventures, scale companies, and make lifelong connections.
We’re currently looking for a Community Operations Coordinator to execute the operations of the official Hampton “Core Group” product offering. This role reports to Hampton’s Manager of Core Product. We have 100+ Core groups currently operating with 5-8 members per group.
The perfect candidate has sound judgement is a problem-solver and process-lover with previous experience in a community or membership-based business and has comfort working directly with founders, CEOs, and executive coaches. Candidates with experience in customer success, operations, program management, or group management will be especially well suited for this role.
This person will be able to jump in immediately and support the operations of our existing core product. We are a small startup so this role will collaborate directly with all teams within Hampton from admissions to programs to product. In this role, you’ll get to own the key operations aspects of the Core Program experience, specifically around existing group management and new group launching.
Existing Group Management
- Own survey and feedback response to members and facilitators - consistently identify improvements to the Hampton Core offering
- Work directly with members seeking to explore different groups, matching them to optimal group fits based on their needs and preferences. This includes coordinating with facilitators and existing groups to manage expectations and ensure smooth transitions for all parties involved.
- Oversee and support Virtual Assistant managed tasks related to existing group management: Slack channels, Hampton tech support, absence tracking, change requests, facilitator support, etc.
- Support groups in deciding whether to continue together after their first year or transition in to new groups.
New Group Launch
- Manage the slack group creation and subsequent Hampton portal management in advance of a new group launch
- Draft and send match day communication to all members and facilitators.
- Identify facilitator qualities and availability and appropriately pair with group needs and availability.
- Draft and post all launch communications for members, facilitators, and internal Hampton team
- Own launch day slack direct message follow up from members
- Follow up after meeting #1 and meeting #2 with facilitators and all members who missed meetings.
- 90 days post launch send survey to all core group members. Own follow up reminders and pokes as well as subsequent feedback.
We’re looking for people who have:
- 2+ years of experience in operations, digital communities, programming, or membership roles. The ideal candidate has specific experience managing recurring groups of founders.
- 2+ years experience working with or alongside founders, C-suite, and/or entrepreneurs within the startup ecosystem. Ability to build rapport with founders and entrepreneurs in a digital environment is needed and direct experience in small companies, startups, venture capital, or tech is a plus.
- Should have strong attention to detail, strong organizational skills, comfort with basic copywriting, and the ability to operate in a fast-paced and remote startup environment.
- Humility, candor, kindness, good judgement, and a desire to get your hands dirty are a must!
- Existing comfort with the following tools is a plus: Airtable, Slack, Notion, Threado, and Hubspot (or other e-mail Marketing tools).
This role reports to Hampton’s Manager of Core Product. This is a fully-virtual role. We will only review candidates in the contiguous United States. The compensation range for this role is $70,000-$90,000/year depending on experience.
- Hampton benefits:
- Health, Vision, and Dental Insurance
- Unlimited time off
- Competitive compensation
- Company wide performance bonus
- Profit sharing
- 401k with company match
