We are no longer accepting applications for this role.
We’re looking for a Digital Community Manager to join our team in a part-time capacity with the potential to transition full-time. This individual will help support and scale a core membership benefit at Hampton: our thriving digital community in Slack. Hampton is home to some of the most impressive entrepreneurs in the world, and this is an opportunity to interact with them daily and directly.
The perfect candidate is equal parts startup junkie and community builder. If you have a natural affinity for entrepreneurship and bespoke customer experiences, this job is for you.
In this role, you’ll get to:
- Contribute to and lead fascinating digital conversations across the entire community, ensuring that compelling conversations are bubbled up and members receive top-quality answers.
- Help oversee the Slack introductions channel within our community as a moderator, contributor, and leader.
- Take 1-1 member introductions to the next level through formal programming and ad-hoc connections.
- Help scale our white-glove efforts through creative processes and strong documentation.
- Ensure members abide by Hampton’s digital community guidelines and where needed, edit, moderate and provide feedback on specific messages.
- Point members to relevant resources such as previous Slack conversations, event recordings, and proprietary content upon request.
- Troubleshoot access or navigation issues in the Hampton Slack workspace and on other dedicated Hampton platforms.
We’re looking for people who:
- Stay up to date on trends and current news in the entrepreneurial world through tech twitter, podcasts, newsletters, etc.
- Excel in copywriting and building rapport in a digital environment, preferably in a startup, venture capital, or tech setting.
- Are eager to problem solve member requests and bespoke needs.
- Love building systems and processes to scale customer experiences.
- Have a moderate-to-advanced understanding of Slack.
- Have a basic understanding of Airtable and/or similar databases.
- Preferable but not necessary to have experience working for, in, or alongside a community, preferably one that is founder/CEO or C-suite serving.
- Embrace a hospitality-first approach in delivering exceptional customer and community experiences.
- Enjoy getting their boots dirty, working fast, are go-getters, and identify as sociable.
This role reports to the Digital Community Manager and is scoped for 20 hours/week, with the opportunity to transition full time.
By submitting your application, you agree that Hampton may collect your personal data for recruiting, global organization planning, and related purposes.