Location: NYC
Type: Full-time, in-person at Hampton’s NYC Chelsea office
Team: Core, Reports to VP of Core
Hampton is actively growing across 13 cities: Atlanta, Austin, Boston, Chicago, Dallas, Los Angeles, London, Miami, New York, San Francisco, Toronto, & Vancouver.
This role is based in New York City and works hybrid from our Chelsea office (Tuesday–Thursday). While your home base is NYC, your portfolio will include cities where you are not physically located, managing and representing those chapters remotely. You’ll work closely with local partners and members to ensure seamless execution, occasionally traveling for events or key initiatives.
About Hampton
Hampton is a private network for high-growth founders running tech-enabled companies with $3M+ in revenue. Our founders are ambitious builders who are scaling successful companies while also seeking meaningful conversations, leadership growth, and world-class peer connections.
At the heart of Hampton are Core Groups: intimate circles of founders who meet monthly to share their toughest challenges, exchange unfiltered feedback, and hold each other accountable. Core Groups are where trust is built, breakthroughs happen, and the true value of Hampton comes to life. Beyond Core Groups, members also engage through curated local events, our global digital community, and retreats around the world.
Hampton is actively growing in-person Core Groups across 13 cities: Atlanta, Austin, Boston, Chicago, Dallas, Los Angeles, London, Miami, New York, San Francisco, Toronto & Vancouver.
The Role
We’re looking for a Director of Chapters to oversee and empower our network of Chapter Leads while also directly managing a select group of cities. Hampton is at a pivotal moment of growth, expanding into new markets and deepening the value we deliver to founders. Chapter Leads are central to that mission. They serve as trusted partners who guide founders through Core Groups, local events, membership support, and renewals.
As Director, you’ll operate as a player-coach: responsible for the health, retention, and growth of the founders in your own cities while also managing, coaching, and scaling the performance of Chapter Leads across other markets. You’ll own the strategy for delivering a white-glove member experience at scale, ensuring every founder’s journey, from onboarding through renewal, feels seamless, personal, and high-impact.
This role sits at the intersection of team management, community strategy, and high-touch member experience, while also playing a critical part in Hampton’s market expansion. You will shape launch strategies, stand up new city operations, and refine our playbook so we can replicate excellence as we grow into new regions. In addition, you will partner cross-functionally to ensure best-in-class customer support, deliver world-class events and programs, and help chart the course for Hampton’s community at scale.
This role reports directly to the VP of Core and will oversee a team of 2-4 Chapter Leads, with responsibility for directly managing 2–3 cities yourself.
The position is based in New York City and will require periodic travel to assigned cities to support local teams, attend events, and engage directly with founders.
What You’ll Do
- Manage, coach, and inspire a team of Chapter Leads, equipping them with the tools and guidance to deliver best-in-class member support, maintain Core Group health, drive retention, and execute world-class events.
- Shape city-level and regional strategies to strengthen Hampton’s brand and community, ensure consistent execution across markets, and prepare cities for future growth.
- Collaborate with leadership to drive market expansion and cross-functional initiatives by shaping launch strategies, building new city operations, and refining Hampton’s playbook to replicate excellence as we scale globally.
- Directly manage a portfolio of cities, serving as the relationship owner for founders in those markets. Guide them through onboarding, Core Group placement, renewals, and ongoing support to ensure strong retention, thriving groups, and a seamless, white-glove member experience.
- Implement and optimize systems and tools (HubSpot, Airtable, Notion, Slack, event platforms) that enable Chapter Leads and your own work to scale effectively.
Success in This Role Will Be Measured By
- Defining and Systematizing What a “Successful Hampton City” Looks Like
- Building Scalable Systems for Growth and Local Referral Engines
- Coaching and Performance Management of Chapter Leads
- Ensuring Consistent, High-Quality Events and Member Experiences
- Delivering High Member Retention, Satisfaction, and Market Expansion Success
You’re Likely a Fit If You Are
- A proven people manager with 6-10 years of professional experience, including 2-4 years leading distributed, community-facing teams.
- Skilled at balancing high-level strategy with hands-on execution, thriving in a player-coach role that combines leadership with direct ownership
- Exceptional at relationship management and comfortable engaging with senior founders and entrepreneurs
- A strong communicator who combines empathy, clarity, and confidence
- Energized by ambiguity, fast-paced environments, and scaling organizations
Bonus Points For
- Experience in community operations, membership organizations, or customer success leadership
- Background in venture, startups, or founder-facing platforms
- Understanding of startup and founder dynamics
- Experience scaling community operations into new regions or launching markets
What’s in It for You
- $150K - $175K depending on experience
- A high-visibility leadership role with access to Hampton’s influential founder network
- Individual performance bonus structure
- 401(k) with company match
- Health, dental, and vision insurance
- Unlimited PTO
If you’re a leader who can scale people, communities, and cities with taste, let’s talk.
